1. Purpose, scope and definitions
These General Terms and Conditions of Sale (hereinafter the "CGV") apply to all offers,
orders, sales of products and provision of services concluded between LAUSADENT (hereinafter the "Seller")
and its customers.
Professional customer (B2B): any legal or natural person acting in the course
of its professional, commercial, craft or independent activity.
Private customer / consumer (B2C): any natural person acting for purposes
outside his or her professional or commercial activity.
By placing an order, the Customer acknowledges having read these CGV and accepts them without reservation.
Any contrary customer terms are unenforceable against the Seller unless expressly accepted in writing.
These CGV apply to orders placed via the website, by e-mail, by telephone or by any other means accepted
by the Seller. The Seller may amend the CGV at any time; the version in force on the order date applies.
2. Information about the Seller
Trade name : LAUSADENT Maksuti
Legal form : Sole proprietorship (art. 945 CO)
IDE number : CHE-377.213.348
Registered in the commercial register : 12 February 2026
Owner : Ardian Maksuti
Activity : Sale of dental equipment and provision of technical support services (assistance, maintenance, troubleshooting, repair, consulting).
Registered office : Chemin des Sauges 26, 1018 Lausanne, Switzerland
E-mail : ardian.maksuti@lausadent.ch
Telephone : +41 79 513 97 01
Website : www.lausadent.ch
3. Products and services
3.1 Products
The Seller offers for sale dental devices, equipment and materials, as well as
professional software solutions and technical support services.
The products are described and presented as accurately as possible. However, minor variations
between the description and the product delivered shall not incur the Seller's liability,
provided that they do not substantially affect the essential characteristics of the product.
The photographs and illustrations presented on the website are not contractually binding.
3.2 Services
The Seller offers technical support services including in particular:
installation and commissioning of equipment, troubleshooting, repair, preventive and corrective
maintenance, remote and on-site technical assistance, as well as consulting and training
in the use of equipment and software.
The content, duration and terms of the services are defined on a case-by-case basis
in a quotation or separate service contract, which forms an integral part of the contractual relationship.
4. Orders
4.1 Placing an order
The Customer may place an order via the Seller's website, by e-mail, by telephone
or by any other means agreed between the parties. Any order implies full
and unconditional acceptance of these CGV.
4.2 Order confirmation
An order is only definitively confirmed after written acceptance by the Seller
(by e-mail or any other durable medium). The Seller reserves the right to refuse
any order for legitimate reasons, in particular in the event of supply problems,
irregularities or a dispute relating to a previous order.
4.3 Modification and cancellation
Any request to modify or cancel an order must be sent to the Seller in writing
as soon as possible. The Seller reserves the right to accept or refuse such a request.
In the event of cancellation accepted after confirmation, the Seller may invoice the Customer for costs
already incurred (preparation, transport, supplier order, etc.).
Products manufactured to measure, specially ordered or customized cannot be cancelled
or returned after the order has been confirmed.
5. Prices
The prices of products and services are indicated in Swiss francs (CHF). Unless expressly stated
otherwise, prices are exclusive of value added tax (VAT). Swiss VAT at the rate in force
on the date of invoicing will be added to the net amount.
Delivery, installation, commissioning and any other additional services
are not included in the product price, unless otherwise indicated in the quotation or order confirmation.
The Seller reserves the right to modify its prices at any time. The applicable prices are those
set out in the quotation or order confirmation accepted by the Customer.
In the event of a significant change in procurement, transport or exchange costs between
the date of the quotation and delivery, the Seller reserves the right to revise prices after informing
the Customer. The Customer will then have a reasonable period in which to accept the new price
or cancel the order without charge.
6. Payment terms
6.1 Payment modalities
Unless otherwise agreed, invoices are payable in Swiss francs (CHF), without discount,
within thirty (30) calendar days from the invoice date, by bank transfer to the account indicated.
The Seller may require a deposit or full prepayment before shipment, especially for special orders,
high-value orders or new customers.
6.2 Late payment, default interest and reminder fees
In case of non-payment on the due date, the Customer is in default pursuant to Art. 102 CO.
Once in default, statutory default interest of 5% per annum applies (Art. 104 para. 1 CO),
without prejudice to proven additional damage.
The Seller may issue up to three written reminders:
- 1st reminder: free of charge or up to CHF 10
- 2nd reminder: up to CHF 20
- 3rd/final reminder: up to CHF 30
These amounts correspond to flat-rate compensation of effective administrative costs.
Additional legally admissible collection or legal costs remain reserved.
In case of delay, the Seller may also suspend deliveries/services, request immediate payment
of due receivables and refuse new orders until full settlement.
6.3 Retention of title
Under Arts. 715 and 716 CC, title to delivered goods remains with the Seller until full payment
of price, interest and costs. The Seller may register such retention of title with the competent register.
7. Delivery and transfer of risk
7.1 Delivery times
Delivery times are given for information purposes only. A reasonable delay in delivery
shall not give rise to cancellation of the order or to damages,
except in the case of a manifestly excessive delay and after a written reminder remaining without effect
within a reasonable period (Art. 107 CO).
7.2 Delivery terms
Delivery is made to the address indicated by the Customer when placing the order.
Unless otherwise agreed, transport costs are borne by the Customer.
The Seller chooses the means of transport it considers most appropriate, unless specific
instructions from the Customer have been accepted by the Seller.
7.3 Transfer of risk
In accordance with Art. 185 para. 1 CO, the risk of loss and damage to the products
passes to the Customer as soon as the products are handed over to the carrier or, in the case of collection
by the Customer, as soon as the products are made available.
7.4 Inspection on receipt
The Customer is required to check the condition and conformity of the products upon receipt,
in accordance with Art. 201 CO. Any apparent defect (damaged parcel, missing or non-conforming product)
must be reported to the Seller in writing within seven (7) business days
following receipt. After this period, the products shall be deemed accepted.
8. Technical support and services
8.1 Scope of services
The Seller offers technical support services including, without limitation:
- Installation and commissioning of digital dental equipment
- Troubleshooting and repair of equipment (on-site or remotely)
- Preventive and corrective maintenance
- Technical assistance by telephone, e-mail or videoconference
- Technical advice and support in the integration of digital solutions
- Training in the use of equipment and software
8.2 Conditions of performance
Support services are performed in accordance with best practice and professional standards
in the sector. The Seller undertakes to exercise all due care in the performance
of its services (duty of care within the meaning of Arts. 394 et seq. CO, applied by analogy).
On-site interventions are carried out at the Customer's premises during agreed business hours,
unless otherwise agreed. The Customer undertakes to provide secure access to the equipment
and to make available the necessary information and technical documentation.
8.3 Pricing
Technical support services are invoiced according to the rates in force at the time
of the intervention, as communicated in the prior quotation. Travel costs,
equipment transport and spare parts are invoiced in addition, unless otherwise stated.
8.4 Exclusions
Technical support does not cover damage resulting from misuse,
negligence, unauthorized modification, intervention by unauthorised third parties,
force majeure or normal wear and tear of equipment.
9. Warranty and liability
9.1 General warranty principle
The Seller warrants conformity of delivered products with agreed specifications and absence of defects
within the meaning of Arts. 197 et seq. CO.
9.2 Warranty applicable to professional customers (B2B)
For professional customers, contractual warranty is limited to twelve (12) months from delivery,
unless a different period is expressly agreed in writing.
9.3 Warranty applicable to private customers (B2C)
For private customers (consumers), a minimum legal warranty period of twenty-four (24) months
from delivery applies under mandatory Swiss consumer protection rules.
Any more restrictive clause is inapplicable against consumers.
9.4 Scope, exclusions and procedure
Warranty remedies may include, depending on the case and applicable law, repair, replacement
or proportionate price reduction.
Warranty excludes, within legal limits:
- normal wear and tear and consumable wear parts
- use contrary to manufacturer's instructions
- unauthorised modifications or repairs
- lack of maintenance, negligence, accident or force majeure
- indirect losses, except where exclusion is prohibited by law
The Customer must inspect goods on receipt and notify apparent defects without delay.
Hidden defects must be notified immediately after discovery (Art. 201 CO).
Mandatory consumer rights remain reserved.
10. Liability and limitations of liability
10.1 Principle
The Seller's liability shall only be incurred in the event of proven fault on its part,
in accordance with the provisions of the Swiss Code of Obligations.
10.2 Limitations
To the extent permitted by Swiss law, the Seller's liability is limited
to the amount of the order concerned. Under no circumstances shall the Seller be liable for:
- Indirect damage, including loss of profit, loss of data, loss of customers
or any other consequential financial loss
- Damage resulting from misuse of products or negligence by the Customer
- Delays or failures attributable to third parties (carriers, manufacturers, suppliers)
- Interruptions to the Customer's production or business activity
10.3 Force majeure
The Seller cannot be held liable for the total or partial non-performance of its obligations
if such non-performance is due to an event of force majeure as defined by Swiss case law,
including but not limited to: natural disaster, epidemic, war, strike, shortage of raw materials,
supplier failure, government measures, or any event that is unforeseeable, irresistible
and beyond the control of the parties.
In the event of force majeure lasting more than three (3) months, each party may terminate
the contract without compensation, subject to payment for services already performed and products already delivered.
11. Intellectual property
The sale of products does not entail any transfer of intellectual property rights.
Trademarks, patents, designs, models, software and any technical documentation provided
by the Seller or manufacturers remain the exclusive property of their respective owners.
The Customer undertakes not to reproduce, modify, decompile or distribute the software,
manuals or any technical documentation without the prior written authorization of the right holder.
12. Data protection
The Seller processes the Customer's personal data in accordance with the Swiss Federal Act
on Data Protection (FADP / LPD, RS 235.1) and its implementing ordinance (OPDo).
Data collected in the context of the business relationship (contact details, order data,
invoicing data) is used exclusively for the purposes of performing the contract, managing
the customer relationship, invoicing and, where applicable, legitimate business development.
The Customer has the right to access, rectify and delete his or her personal data,
which may be exercised by sending a written request to the Seller at the address indicated in Article 2.
For more details on the processing of personal data, the Customer is invited to consult
the Privacy policy available on the Seller's website.
13. Confidentiality
Each party undertakes to treat as confidential all technical, commercial and financial information
of which it becomes aware in the context of the contractual relationship,
and not to disclose it to third parties without the prior written consent of the other party.
This confidentiality obligation survives the end of the contractual relationship for a period
of two (2) years.
14. Governing law and jurisdiction
14.1 Governing law
These CGV and any business relationship between the Seller and the Customer are governed exclusively
by Swiss law, to the exclusion of the United Nations Convention on Contracts
for the International Sale of Goods (CISG) and any other international convention.
14.2 Jurisdiction
Any dispute arising out of or in connection with these CGV shall be submitted to the
exclusive jurisdiction of the ordinary courts of the district of Lausanne, canton of Vaud, Switzerland,
subject to any mandatory forum provided for by law.
14.3 Amicable settlement
Before taking any legal action, the parties undertake to seek an amicable solution
within a reasonable period. If no agreement is reached within thirty (30) days following
written notification of the dispute, each party shall be free to bring the matter before the competent courts.
15. Final provisions
15.1 Entire agreement
These CGV, supplemented where applicable by quotations, order confirmations
and service contracts, constitute the entire agreement between the parties
and replace any prior agreement, written or oral, relating to their subject matter.
15.2 Partial invalidity
If any provision of these CGV is declared null and void or unenforceable by a competent court,
the other provisions shall remain in full force and effect.
The invalid provision shall be replaced by a valid provision whose meaning and economic effect
are as close as possible to the original provision.
15.3 Waiver
The fact that the Seller does not exercise a right or does not invoke a clause of these CGV
shall not be interpreted as a waiver of that right or clause.
15.4 Assignment
The Customer may not assign its rights or obligations under these CGV without the prior
written consent of the Seller. The Seller may freely assign all or part of its rights
and obligations to a third party, subject to informing the Customer.
15.5 Language
These CGV are drawn up in French. In the event of translation, only the French version shall prevail.
15.6 Entry into force
These General Terms and Conditions of Sale enter into force upon their publication
on the Seller's website and apply to any order placed from that date.
Last update: February 2026
LAUSADENT — Chemin des Sauges 26, 1018 Lausanne, Switzerland
